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 Terms and Conditions

Updated Date: Jul 1, 2019


1. Overview
1.1 Throughout this site, the terms “we”, “us” and “our” refer to ELEVEN ELEVEN CONTACT LENS AND VISION CARE EXPERTS. We offers this website, including all information, products and services to you, conditioned upon your acceptance of all our terms, conditions and policies that are stated here.


1.2 By purchasing something from us, you will be engaging in our “Service” and agree to be bound by the following terms and conditions.


1.3 These Terms of Service will apply to ALL users of this site, be it the browsers, vendors, customers, merchants, and/ or contributors of content. Hence, please read these Terms of Service very carefully before accessing or using our website. If you do not agree to any of the terms and conditions of this agreement, please refrain from accessing the website or using any of the services.


1.4 We reserve the right to update or edit any part of these Terms of Service by posting updates and/or changes to our website at any time. It is your responsibility to check this page for any changes before you use our services. Your continued use or access to the website after the updates constitutes acceptance of those changes.


1.5 Under any conditions, you agree not to reproduce, copy, resell or exploit any portion of the Service, or any portion on the website without any prior permission by us.


1.6 Because these terms are legally known, so we want to make sure you understand them. Hence, if you have any questions, please contact us at
2. Creating of Account & Accuracy of information provided
2.1 By using our services, or loyalty program will require you to sign up an Account. If you create an Account, you will be responsible for your own Account and anything that happens. You agree to provide us with updated and accurate information for your Account at all times in order for us to provide you with the best possible service. Because if any information is incorrect or outdated, it can lead to delays, for which we will not be responsible.


2.2 Please do not share any information of your Account with anyone. You are responsible for keeping your Account and password secured to refrain from any consequences that may result from your failure to do so.


2.3 You agree to provide us with a complete and accurate information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, phone number, home address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
3. Eligibility
3.1 If you are above 18, you can access our services freely. What to do if you are under 18 years old and would like to use our Services? Fear not because you can do so if a parent or legal guardian who is at least 18 years old supervises you (;
4. Changes to our Services and Pricing
4.1 Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue the Service without notice at any time. We shall not be liable for any modification, price change or discontinue of the Service.
5. Accuracy of Information
5.1 The material on this site is provided for general information only. It should not be relied solely for making decisions without consulting us or a more updated sources.


5.2 We reserve the right to modify the contents of this site at any time and try our best to update the information as soon as possible, but we have no obligation to update the information every time. You agree that it is your responsibility to monitor changes at our site and get updated information from other sources as well.
6. Third-Party Content
6.1 Some services available via our Service may include materials from third-parties. Those third-party links on this site may direct you to third-party websites but these links do not mean we endorse or have any associations with them because they are not affiliated with us. If any damage or loss results from your use of any third party contents, you acknowledge and agree that we are not responsible or liable, directly or indirectly. When you access third-party resources on the Internet, you do so at your own risk. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.
7. Severity
7.1 In the event that any of these Terms of Service is determined to be are invalid, void, or for any reason unenforceable, that term will be deemed severable and limited or eliminated to the minimum extent necessary. The limitation or elimination of the term shall not affect the validity and enforceability of any other remaining provisions.
8. Termination
8.1 We reserve the right to terminate your usage of these Services or block your access to the Services, without providing you with notice or reason. In the event of termination, your obligations under these Terms will still continue and you will remain liable for all amounts due up to.
9. Entire Agreement
9.1 These Terms constitute the entire agreement between you and us and supersede all prior or contemporaneous agreement or communications and proposals, whether electronic, oral, or written with respect to these Services. Any rights not expressly granted herein are reserved and shall not constitute a waiver of such right or provision.
10. Governing Law
10.1 These Terms of Service shall be governed by and construed in accordance with the laws of Singapore. The parties agree to submit to the national courts in Singapore for exclusive jurisdiction of any dispute arising or related to your use of the Services or your breach of these Terms.
11. Optometrist and Optician Board “Code of Professional Conduct and Professional Practice Guidelines”
11.1 Article 4 stated that a preliminary assessment of suitability of contact lenses and advice must be conducted and documented in the patient’s ophthalmic record and shall include the following:
(a) History of any allergies or systemic disease;
(b) History of previous contact lens wear;
(c) Information on occupational and recreational needs and the environment in which the contact lenses will be worn;
(d) A thorough eye examination that includes slit-lamp examination of the anterior segment, the external eye, assessment of tear film quality and quantity, use of diagnostic stains where necessary and Trial fitting of contact lenses when necessary.
(e) When prescribing or dispensing contact lenses for a patient, the optometrist shall ensure that the contact lenses prescribed/dispensed/fitted with are most appropriate in meeting the needs of the patient and providing optimum vision for the patient’s required use.
12. Prohibited Use
12.1 You are prohibited from using the site or its content:
(a) for any illegal purposes;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international or state regulations, rules or laws;
(d) to violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others; (i) to spam or phish;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13. Delivery Time frame
13.1 All delivery time frames given are estimates only and delays can occur. If the delivery of your Product is delayed, we will inform you accordingly via e-mail or whatApps. We will deliver your product/(s) as soon as it becomes available. The estimated time for delivery shall not be liable for any delay in delivery.
14. Return & Exchange
14.1 Please refer to our return and exchange page for our policy.